Interesting.
I wonder what this person would gain by lying?
I've had different results from Blue Cross when I have called.
example:
1. I had my biopsy done in NV (I live in CA) 4 miles from boarder.
2. When we called about billing BC said this Dr. was out of my network and that I would have to pay another $750 dedictable plus a 30% out of pocket vs only a 10% with no Deductible.
We called the urologist and spoke with the finance dept which stated that they indeed were in my Network from the group and Id I had given them
My wife called the Blue Cross 800 number again and told them what we were told. They again said this doctor was not in network. By then I was very concerned since I was about to get a $1500 bill vs $150.
Finally the bill came, we DID NOT have to pay the deductable, only 10% vs the 30%.
So go figure. I don't think these organizations that answer the phones are very organized. They really don't have a clue on what's covered.
It all depends on who you talk to at the time.
RS